The reading for next week is chapter 1, 2, 3

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The reading for next week is chapter 1, 2, 3 of ITIL Foundation, ITIL 4 Edition published by Axelos

Submit .1 question about the reading

Produce a RACI chart.

Above the chart add at least 2 sentences describing what the chart is about and any unusual terms, activities or roles that appear in it.

Select a process that you know about, from your work or past experience.

Activities should appear in the left rows and roles in the top column.

There should be at least 5 to 6 rows and at least 5 roles

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