Reflect on a time that you or a family member were a patient.
• Describe the healthcare setting and the overall care delivery experience.
• Did you or your family member participate in a patient experience survey?
• Examine how your experience aligns with the MOH Patient Experience Measurement Program.
• What specific indicators would you suggest the facility tracks to measure its performance and what dimensions are most important in determining outcomes?
Embed course material concepts, principles, and theories (which require supporting citations) in your initial response along with at least one scholarly, peer-reviewed journal article. Keep in mind that these scholarly references can be found in the Saudi Digital Library by conducting an advanced search specific to scholarly references. Use Saudi Electronic University academic writing standards and APA style guidelines.
Expert Solution Preview
As a healthcare consumer, every individual deserves the best care services possible. In this paper, I reflect on my personal healthcare experience and how it aligns with MOH Patient Experience Measurement Program. Moreover, I will suggest specific indicators that would track the facility’s performance and the most important dimensions in determining its outcomes.
Reflecting on my experience as a patient or family member:
My aunt was admitted to a private hospital in Jeddah, Saudi Arabia, for a surgical procedure. The healthcare setting was a modern facility with advanced medical technologies and well-trained medical personnel. The overall delivery of care services was of high quality and met the international standards of healthcare. My aunt was treated well by medical staff who provided her with a comfortable environment and medical attention.
Patient experience survey participation:
Yes, upon discharge, my aunt was invited to participate in a patient experience survey. The survey aimed at getting feedback from patients regarding the quality and effectiveness of care provided by the hospital. It was conducted via phone by a trained healthcare professional who asked a set of questions related to the patient’s experience during their stay at the facility.
Alignment with MOH Patient Experience Measurement Program:
The MOH Patient Experience Measurement Program focuses on four core dimensions of patient experience, including accessibility, continuity, comprehensiveness, and patient-centeredness. My experience aligns with this program in that the medical staff demonstrated patient-centeredness by placing my aunt’s needs and comfort as a top priority. Medical personnel were also professional and knowledgeable, ensuring that the care services provided were of high quality.
Specific indicators the facility can track to measure performance:
The facility could track the patient satisfaction rate, readmission rate, medical error rates, and length of stay. These indicators would enable the facility to identify areas that need improvement and measure whether care services provided meet the international standards of healthcare.
The most important dimensions in determining outcomes:
The most important dimensions in determining outcomes are patient-centeredness and comprehensiveness. Patient-centeredness ensures that the care provided revolves around the patient’s needs and preferences. It also ensures that medical care is delivered in a manner that respects the patient’s values and beliefs. Comprehensiveness ensures that the care provided addresses all medical issues, regardless of their complexity.
In conclusion, healthcare facilities should strive to provide high-quality care services that align with the MOH Patient Experience Measurement Program. Providing patient-centered care and comprehensiveness services is essential in achieving optimal healthcare outcomes for all patients.